Unibet Casino Customer Support for players from the UK

We recognise that when you engage with an online gaming platform, you’re seeking fun, excitement and peace of mind. That’s why excellent support matters: it means you can play without worrying that the problems that may arise on your playing path will remain unresolved. Whether you’re checking account details, making a withdrawal, or simply need help with a game, reliable support ensures you’re not alone. For players in the UK, Unibet offers 24/7 contact via mobile phone, email, feedback form and live chat — ensuring you always have a way to reach us.

This contact page exists to guide you through each method of getting in touch with our team. Here you’ll find general information about how to connect, followed by detailed sections for each available communication channel. Unibet provides numerous contact methods — email, feedback form, phone number and live chat — all accessible at any time, day or night, to support your gaming experience.

We understand you might be looking for fast answers or detailed assistance. You might wish for a quick chat to solve a technical issue, or perhaps you prefer to send an email with supporting documentation. We cater to all. All contact methods are available around the clock, so no matter when you play or when an issue arises — morning, midnight or weekend — you can be confident we’ve got you covered.

Quick Help via Feedback Form

For simplicity and convenience, you can also fill in a feedback/contact form on our website. This gives you an easy way to describe your issue, select an appropriate category (such as technical issue, bonus question, account assistance), and submit it without needing to format a full email. The form is especially useful if you prefer not to open your own email client. Once submitted, our team treats your message just like an email enquiry and aims to respond promptly. This method helps streamline queries by routing them to the right department.

Live Chat Support Agents

Need an immediate response? Our live chat is available 24 hours a day, 7 days a week for UK players. Whether you’re experiencing a login issue, want to check game rules, or simply need to ask a quick question, live chat is often the fastest way to reach us. Unibet’s live chat support is known for its quick reaction times, and you’ll be connected with an advisor who speaks English and is trained to assist with gaming-related questions.

Email

If you have a question that requires a detailed reply, need to attach documents, or want to leave a record of the conversation, email is the way to go. Email support at Unibet is typically handled by our dedicated UK team and allows you to explain your issue fully and receive thoughtful responses. While live chat is perfect for quick fixes, email is ideal for situations such as account verification, withdrawal concerns or bonus enquiries. Emails may take a little longer than chat, but you’ll receive a full, considered response from a trained support agent.

Support via Phone

Prefer to speak to someone by phone? UK players can call our dedicated support line. By choosing phone assistance, you get real-time, verbal conversation with a support representative who can guide you through more urgent or complex issues — for example, payment difficulties, account access issues or major technical disruptions. At Unibet we recognise that sometimes you want reassurance through voice contact.

When to contact Unibet Customer Support team

You should consider contacting our customer support team in any of the following situations:

  • You’re unable to access your account or suspect unauthorised access.
  • A deposit or withdrawal isn’t appearing as expected.
  • You’re having trouble understanding or activating a bonus, free spins or promotion.
  • A game is malfunctioning, freezing or behaving strangely.
  • You want to set or change responsible gaming tools (like deposit limits, self-exclusion or reality checks).
  • You need help uploading verification documents or have queries about verification.
  • You simply have a general question about your account, our terms, or how to play safely.

Regardless of the nature of your query — big or small — our team is ready to help you. Given our 24/7 availability, you can reach out at any time and expect a timely and professional response.

Contact Information

Email: [email protected]
Address: 63 Newark St, London E1 2ET
Phone: 0800 329 393

Thank you for choosing Unibet Casino. We’re committed to supporting your gaming experience with the care and professionalism you deserve. Whenever you need us, we’ll be here.